At Lemoka, we are committed to delivering your luxury children’s fashion pieces safely and efficiently. Please review the following terms and conditions regarding our shipping process:
Refund Policy
For returns or exchanges, please note that we do not provide cash or card refunds. Instead, a store credit will be issued, allowing you to select an alternative item or use the credit towards a future purchase with Lemoka.
International Shipping
For orders outside of South Africa, shipping costs may fluctuate due to currency exchange rates. We strive to provide an accurate estimate of the shipping cost; however, please be aware that the final amount may vary slightly.
Shipping Rates
Our shipping rates are determined based on the weight, dimensions, and destination of your package. We collaborate with trusted shipping partners to ensure timely and secure deliveries, whether domestic or international.
Delivery Times
Delivery times vary depending on your location. For domestic orders within South Africa, please allow up to 7 business days for delivery. International orders may take up to 14 business days, depending on your region.
Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and progress of your package.
Lost or Damaged Packages
We take great care in packaging and shipping your order. However, if your package is lost or damaged during transit, please contact us at info@lemokadesigns.co.za for assistance. We will work with you and our shipping partners to resolve the issue as swiftly as possible.
If you have any questions or concerns about our shipping policy, feel free to reach out to us at info@lemokadesigns.co.za. We’re here to help and ensure a smooth shopping experience at Lemoka.